Solution Architect - Salesforce Job at Querentia, Ontario, CA

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  • Querentia
  • Ontario, CA

Job Description

Role Overview

We are seeking an experienced Salesforce Solution Architect to support a large-scale Salesforce and contact center transformation initiative.

Key Requirements
  • Strong experience with large-scale Salesforce transformation projects
  • Expertise in:
    • Salesforce Service Cloud
    • Salesforce PSS
    • Salesforce Knowledge
  • Experience with call center/contact center transformation
  • Strong solution architecture and stakeholder management skills
  • Experience with Agentic AI technologies or Salesforce Agentforce is a plus
Responsibilities
  • Lead Salesforce solution design and architecture
  • Work with business and technical teams to define scalable solutions
  • Provide architectural guidance and best practices
  • Support enterprise CRM and customer service transformation initiatives

Job Tags

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