ServiceNow Project Manager Job at Zenith services, Sunnyvale, CA

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  • Zenith services
  • Sunnyvale, CA

Job Description

Responsibilities / Experience –

  • Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6+ cross-functional teams across engineering, QA, and business units.
  • Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
  • Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
  • Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%.
  • Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

  • 10-12 years of strong hands-on project management experience with 4+ years managing SAP projects.
  • Program Leadership: Agile, Waterfall, Scrum Delivery,
  • Roadmapping, Stakeholder Reporting, KPI/OKR Tracking,
  • Change Management, Risk Mitigation, Cross-Functional Coordination
  • Tools: Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, Tableau

Behavioral Skills :

  • Excellent Communication skills and collaboration skills
  • Ability to propose and implement improvements in the system
  • Ability to work with cross-functional stakeholders

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