Tier 2 Support Desk Technician (MSP) Work from home West Coast based only Job at Aris Search, Tacoma, WA

TjVqK29GQXdnWkNTUVM1eXBMUXhsSmoxMXc9PQ==
  • Aris Search
  • Tacoma, WA

Job Description



We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Job Description



Tier 2 Support Desk Technician (MSP)

Qualifications



Job Title: Tier 2 Support Desk Technician (MSP)
Location: Remote (West Coast Only)

Overview

We’re looking for a true ticket crusher. Someone who doesn’t just respond to issues—you hunt them down, figure them out, and close them out clean. This is a fast-paced MSP environment supporting multiple clients, multiple systems, and a steady stream of real-world problems that don’t always have clean answers.

If you like bouncing between environments, figuring out why something broke, and being the person others go to when things get weird—you’ll fit here.

What You’ll Do

  • Handle escalated support tickets across a variety of client environments
  • Troubleshoot issues across Microsoft 365, Windows, networking, and end-user systems
  • Own tickets from start to finish—no babysitting, no passing the buck
  • Jump between clients and tech stacks without missing a beat
  • Work closely with Tier 1 and Tier 3 to keep things moving and clients happy
  • Document fixes and patterns so the same issue doesn’t slow the team down twice
  • Spot recurring problems and think proactively, not just reactively

What You Bring

  • MSP experience is required (you’ve supported multiple clients, not just one internal environment)
  • Strong troubleshooting instincts—you don’t panic when things break
  • Solid working knowledge of:
    • Microsoft 365 (Exchange, Teams, SharePoint basics)
    • Windows OS (desktop + server fundamentals)
    • Basic networking (DNS, DHCP, VPNs, firewalls)
  • Experience working in a ticketing system (bonus if you’ve used ConnectWise or similar)
  • Ability to prioritize and manage multiple tickets without getting buried
  • Clear communication—both with clients and internally

What Matters Most

  • You like solving problems more than just answering questions
  • You take ownership—tickets don’t linger on your watch
  • You’re comfortable in a high-volume environment and actually enjoy the pace
  • You’ve been in the MSP world and understand the chaos (and the fun)

Requirements

  • Must be based on the West Coast (Pacific Time Zone)
  • Fully remote (work from home)
  • Reliable internet and a professional home setup

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Permanent employment, Full time, Contract work, Remote work, Work from home

Similar Jobs

All Points North

Security & Safety Officer Job at All Points North

 ...All Points North (APN) is seeking a dependable and professional Safety and Security Officer to help ensure a safe, secure, and welcoming environment for our clients, staff, and visitors. This vital role supports our mission of healing and wellness through strong overnight... 

University of Alaska Fairbanks

Academic Advisor Job at University of Alaska Fairbanks

 ...Are you passionate about science and math? Join the College of Natural Science and Mathematics (CNSM) as an Academic Advisor, where you will be at the heart of our student success initiatives! In this dynamic role, you will step beyond traditional course scheduling to... 

Assembly & Automaiton Technology, Inc

Entry-Level Project Engineer Job at Assembly & Automaiton Technology, Inc

We require a creative problem solver with a solid foundation in Mechanical Engineering. Applicants must have a demonstrated ability to work with a team and independently. The chosen candidate will be involved in the entire process of creating custom automation equipment... 

AdientOne Consulting

Door to Door Sales Representative I Job at AdientOne Consulting

 ...We're truly just looking for folks to drop door hangers. Not looking for sales to be made. Radius: approx. 40 60 miles from each district location Expected duration: min 2 month (possible extension) Requirements: Reliable, able to do the job, trust-... 

24-MAG

Remote | Public Administration & Government Program Specialist — $50-$75/hour Job at 24-MAG

 ...experienced in public administration, civic program management, government procurement, public finance, policy implementation, grants...  ...documented criteria Support structured review of federal, state, municipal, social-services, licensing, benefits, public safety...