Job Description

Job Description

Insight Global is looking for a PC Technician to performs Tier2 troubleshooting and problem and incident resolution support for the Service Desk. Responsibility includes incident and request processing that is assigned via Jira Service Management. Requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support. Responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment. They will be responsible for tracking corporate end user technology assets throughout lifecycle and maintain CMDB records accordingly Actively participates as a resource on IT projects and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.they will performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft Intune and contribute/maintain currency for documentation of standard operating procedures and knowledge base. Adheres to established SLA's and is responsive to performance metrics. The client is currently moving to a new location. These roles are designed for support of the infrastructure prior to the move.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3-7 years of Windows/Intel PC hardware and software experience supporting a client base of 500+ customers in a 7x24x365 operational environment

• Exceptional working knowledge of personal computers, accessories, peripherals as well as posess a strong understanding of hardware refreshes/ reimaging

• Proficiency with Microsoft Windows OS (Windows 10/11), Office Suite, & Endpoint Management tools (SCCM/Intune)

• Experience with Servicenow, Active Directory, Intune, CMDB tools

• Knowledge and understanding of ITIL concepts - Experience with Apple Macs and/or JAMF a plus

• Experience with VDI (Citrix, Microsoft, Amazon Workspace) a plus

• Certifications (A+, Network+, Security+, MCP, etc.) a plus

• Knowledge and experience with scripting languages a plus (batch, SQL, PowerShell)

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