Job Description

The Coral Company is celebrating close to 40 years in business and continues to be guided by the corporate mission under which the Company was founded: To be the premier provider of real estate services in every market Coral serves and to leave every community we've done business in better off for Coral having been there. 

The vast majority of new clients come to Coral by referral which is a testament to the level of service our team provides. Coral’s tagline of “Building. Community. Together.” is about more than just bricks and mortar; it is also about building strong relationships, neighborhoods, sustainable communities, and public-private partnerships.

Salary: $80,000 - 90,000/yr (full-time, exempt)

Location: Cleveland, Ohio (MUST LIVE IN THE CLEVELAND, OHIO METRO AREA)

The role:

The Onsite High Rise Property Manager is responsible for ensuring that all administrative, financial/reporting/budgeting, and customer service functions are performed in a professional, timely, efficient, effective and accountable manner on a daily basis, with a constant view for the future performance of the team and the property. Additionally responsible for ensuring that all physical aspects of the property are maintained safely, efficiently, and effectively.

Primary Responsibilities

• Set the standard for customer centric service to Coral internal and external clients.
• Responsible for the day-to-day operations of the property as outlined in the Management Agreement.
• Check voicemail and email communication and respond accordingly in a timely manner.
• Remain available 24/7 and respond to after hours or weekend property emergencies.

Team

• Assist in recruiting, on-boarding, training, supervising, evaluating team members.
• Conduct year-end evaluations.
• Responsible for team performance, and team career growth.

Budgeting

• Develop, prepare, implement, and track annual operating budget for the property.
• Ensure that property operations are conducted within budget limits.
• Create and update an annual capital expenditure budget.

Insurance

• Review, track, and renew insurance policy as needed.
• Initiate and oversee all insurance claims to resolution.
• Monitor coverage for accuracy and compliance.

Legal

• Manage relations with law firm retained to address client legal needs.
• Coordinate relations with other law firms retained for special projects.
• Attend hearings if needed.

Financial Reporting

• Preparation and delivery of financial reporting packages to client.
• Financial performance review and analysis.
• Budget variance explanations.
• Approve & code property invoices.
• Accounts receivable supervision and collection.
• Accounts payable and vendor payment supervision.

Maintenance

• Supervise maintenance staff and vendors.
• Conduct monthly property inspections.
• Select & oversee maintenance vendors.
• Negotiate vendor proposals and contracts.
• Oversee work orders.
• Evaluate the cost effectiveness of repairs versus replacements.
• Solicit, negotiate, and evaluate competitive bids for continuing service contracts (landscaping, security, tree maintenance, snow removal, etc.)
• Supervise maintenance & repair vendors for timely performance and quality assurance.
• Accessible 24/7 for emergency calls.
• Emergency response oversight.

Operations

• Manage and direct leasing, maintenance, and customer service team members in performing their responsibilities.
• Oversee preventative maintenance program as implemented by maintenance director.
• Approve and submit timesheets to payroll in a timely manner, approve and manage team time-off schedule.
• Work with Maintenance Supervisor in engaging outside service providers for regularly scheduled and emergency maintenance services.
• Participate in the development of marketing, leasing and resident retention programs.
• Develop recommendations for capital improvement projects and budget.

Customer Service and Communication

• Monthly written Manager’s Report to each client.
• Client’s primary point of contact.
• Address client requests.
• Lead the team serving each client to deliver exceptional customer service.

Skills & Experience

• 5+ years of property management experience in a leadership role. MUST HAVE experience managing a home owners association, condo community association, or a Condo Owners Association (COA). Preference for onsite experience with a large-scale, high-rise condo building.
• College degree in Business Management or related field preferred.
• Excellent computer literacy/facility, including Microsoft Office & Outlook, and financial software.
• Ability to manage and motivate people.
• High level customer service skills and experience.
• Effective communication verbally and in writing with owners, residents, team members, community members, vendors, & contractors.
• Strong organization and priority setting skills.
• Working understanding of financial reporting and accounting.
• Leadership: solving problems, planning, & inspiring team members.
• Communication: superior ability to interact & communicate effectively, efficiently, & professionally.
• Accountability: able to offer & receive constructive feedback & meet deadlines & commitments.
• Salesmanship: ambassador for Coral & all properties in the Director’s portfolio.
• Ownership: committed to the Coral mission, values, strategies, projects, & results.
• Personal development: seeking new challenges; committed to learning; & eager for feedback.
• Urgency: the relentless determination to succeed now.

Team Attitude

• Team player: willing and able to assist anyone in need of assistance or support in order to get a project completed in an accurate and timely fashion.
• Professional: appropriate appearance, behavior, interactions, composure, language, and communication style.
• Initiative: inquisitive & willing to learn and grow; ability to take a project/task and own it; find better ways to accomplish goals when necessary; make certain a project/task is completely understood and confirm that understanding with the project/task originator.
• Problem Solving: ability to analyze an issue, develop a strategy for resolution, and marshal the resources to execute the solution.
• Excellent follow-through skills and attention to detail.
• Strong work ethic.
• Friendly and caring with a sense of humor & good judgment.
• Commitment, capacity, creativity, & caring.
  

Benefits

• 401(k) with Employer Matching
• Dental insurance
• Vision insurance
• Medical insurance
• Supplemental insurance
• Life insurance
• Disability insurance
• Paid time off
• Paid holidays
• Referral program
• Anniversary recognition program

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